Alongside your own team, Pavictek runs a small response desk. Its staff can see alerts from every partner campus and can step in to help.
- Taking over. A Pavictek dispatcher can take over an alert. If it was still waiting, taking over acknowledges it so it no longer shows as pending.
- You will see it. The alert on your dashboard shows Being handled by [name] (Pavictek), and the status updates live.
- You can still respond. Their involvement does not lock you out. Your officers can acknowledge, go to the student and resolve as usual.
- Handing over. Pavictek staff can transfer a case to a colleague, for example a supervisor, and can close a case with a written report.
- Accountability. Every time Pavictek staff open or act on an alert, it is recorded in an audit log, and staff roles are restricted so dispatchers cannot manage accounts or institutions.
The desk supports your team; it does not replace it. The people closest to the student are still the ones who can reach them.