This page explains how Aegixo billing works, when we will refund you, and how to ask. It forms part of our Terms of Service.
1. What you pay
- ₦8,000 per academic session (one year), paid once through Nomba.
- Nomba adds its own payment-processing fee at checkout. You see the total before you pay. That fee belongs to the payment processor, not to Pavictek.
- Your subscription lasts one year from the date your payment is confirmed. The app shows how many days you have left.
2. No automatic renewal, nothing to cancel
Aegixo never charges you again on its own. There is no recurring payment to cancel. When your year ends, access to features that need a subscription, including sending an SOS, pauses until you choose to renew.
3. When we will fix it or refund you
We will correct the problem, and refund where appropriate, if:
- you were charged more than once for the same subscription;
- you were charged an amount different from the price shown at checkout;
- your payment succeeded but the subscription did not activate and we cannot fix it; or
- your account was charged without your authority.
For any other reason, refund requests are reviewed case by case. We cannot promise a refund, but we will always read your request and reply.
4. Paid but still locked? Try this first
- Open Subscription in the app and tap Already paid? Check status.
- Wait a minute or two and try again. Activation happens once Nomba confirms your payment to us.
- If it is still inactive, email us with your payment reference (see below). Most activation problems can be fixed without a refund.
5. How to ask for a refund
Email hello@aegixo.com with the subject "Refund request" and include:
- the phone number on your Aegixo account;
- the date and amount of the payment, and the payment reference or receipt from Nomba;
- a short description of what went wrong.
6. How refunds are paid
Approved refunds go back to the original payment method through Nomba where possible. How long they take to appear depends on Nomba and your bank. Whether the processing fee is returned depends on Nomba's own rules.
7. Contact
Billing questions: hello@aegixo.com or our contact page.