Students

My location is not working

Fix a missing or inaccurate location in Aegixo, step by step.

Updated 13 October 2026

  1. Turn on Location Services in your phone's Settings.
  2. Allow Aegixo to use location (Settings, then Aegixo, then Location). On iPhone, turn on Precise Location.
  3. Check you are not in airplane mode, and that data or Wi-Fi is on.
  4. Move outside or near a window. GPS struggles inside buildings and between tall structures.
  5. Restart the app, and your phone if it still fails.

If it still does not work, contact support and tell us your phone model and what message you see.