I paid but my subscription is not active

1. Open Subscription and tap Already paid? Check status.
2. Wait a minute or two and check again. Activation happens once Nomba confirms the payment to us, which can take a short while.
3. Make sure the payment finished. If you closed checkout early, the payment may not have completed.
4. If it is still inactive, email hello@aegixo.com with the phone number on your account, the date and amount, and your Nomba payment reference or receipt.

Most activation problems can be fixed without a refund. If we cannot fix it, we will refund you. See the Refund & Cancellation Policy.